How to Ask the IRS to Resend Your ITIN Letter to a New Address

This article explains one thing only:

If your ITIN has already been issued but you did not receive the notice letter, how to ask the IRS to resend it to your new address.

Here are the key points first:

1. Do not say, "I want to change my address."
2. The correct request is: I did not receive my letter. Please resend it to my new address.
3. Use the word resend, not change address.

This is important because a formal address change is more complicated and usually takes longer. A resend request is usually simpler and faster.

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1. What you should do first

Call the IRS and confirm two things:

1. Whether your ITIN has already been issued
2. Whether they can resend the letter to your current address

If you do not know your ITIN number, you can first ask the IRS what your ITIN number is.

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2. Which phone number to call

If you are in the United States

800-908-9982

This is a U.S. number. Many VOIP phone services can also call it.

If you are outside the United States

267-941-1000

This is not a toll-free number.

Working hours

Monday to Friday, 9:00 AM to 9:00 PM Eastern Time.

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3. Phone menu steps

After the automated system starts:

1. Press 1 for English
2. Press 2 to check the status of your ITIN application

The system may tell you:

1. The estimated wait time
2. That you can check online
3. That you can request a callback

You can ignore those options and keep waiting for a live agent.

In normal cases, the wait time is usually around 15 to 30 minutes.

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4. What happens after a live agent answers

After the call is connected, the IRS officer will usually verify your identity first.

They may ask:

1. Your name
2. Your nationality or country of birth
3. Your address

For the address, you can give:

1. Your current home address
2. Or the address that was originally used for the ITIN notice letter

Do not forget to include the postal code.

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5. What you should say

This is the most important point:

Ask them to resend the letter. Do not say you want to change your address.

A clear sentence is:

I didn’t receive my CP565 notification letter. Could you resend it to my new address?

This means:

I did not receive my CP565 letter. Could you send another copy to my new address?

If the officer agrees, they will ask for your new address.

At that point, just read your full address clearly.

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6. Two common situations

1. Resend the letter to an address outside the U.S.

If you live outside the United States, for example in Germany, France, the U.K., Japan, or Hong Kong, you can ask the IRS to resend the letter to your current overseas residential address.

In that case, the letter will show your new overseas address.

But note:

International standard mail is usually slow. In many cases, it takes more than 30 days.

2. Resend the letter to a new U.S. address

If you now have a new U.S. address, you can also ask the IRS to resend the letter there.

In that case, the officer may ask you to confirm:

1. Your old address
2. Your new address

Just read both addresses clearly.

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7. What identity questions the IRS may ask

These are the most common questions.

1. Your name

The officer may ask:

1. What is your full name
2. What is your last name
3. What is your first name
4. Do you have a middle name

Just answer with your real information.

2. Your nationality

They may also ask:

1. What is your nationality
2. Where were you born

Just answer truthfully.

3. Your address

When they ask for your address, read the full address clearly. It is best to include the street address, city, state or province, postal code, and country.

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8. The most important note

If you remember only one sentence, remember this:

Use "resend," not "change address."

Because what you want is:

a new copy of the ITIN notice letter

not a formal IRS address change process.

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9. Short version

If you only want the shortest version, do this:

1. Call the IRS and confirm that your ITIN has already been issued
2. Complete the identity verification with the IRS officer
3. Clearly say that you did not receive your CP565 letter and want it resent to your new address
4. Read your new address clearly
5. Wait for the IRS to mail the new letter

That is the full process.