Terms of Service

ITINSERVICES provides professional assistance to individuals seeking to apply for a U.S. Individual Taxpayer Identification Number (ITIN). Our services may include:

• Reviewing your submitted information and supporting documents.
• Preparing Form W-7 and related application materials.
• Providing Certified Acceptance Agent (CAA) services where applicable.
• Submitting or assisting with submission of your ITIN application package to the IRS.
• Providing updates and support related to your application process.

We act as a service provider and Certified Acceptance Agent where applicable. We do not guarantee that the IRS will approve any ITIN application.

To receive our services, you agree to the following responsibilities:

• Provide accurate, complete, and truthful information at all times.
• Submit valid supporting documents, including passport and identification records where required.
• Respond promptly to requests for additional information from us or the IRS.
• Review your application materials before submission and confirm that the information is correct.
• Use our website and services only for lawful purposes.

You are solely responsible for the accuracy of the information you provide. We are not responsible for errors, delays, or rejections caused by false, incomplete, inconsistent, or outdated information supplied by you.

Service fees are displayed on our website or checkout page at the time of purchase. By placing an order, you agree to pay the listed fees for the selected service package.

Payment is processed by third-party payment providers. We do not store your complete payment card information on our servers.

All prices, service features, and processing targets are subject to change at any time, but such changes will not affect orders already paid for.

Refunds and cancellations are governed by our Refund & Service Policy. By purchasing our services, you acknowledge and agree that the refund terms set out in that policy form part of these Terms of Service.

Once work has begun on your application or your completed application package has been reviewed, certified, and mailed to the IRS, refunds may be limited or unavailable in accordance with our refund policy.

We may provide estimated preparation and submission timeframes based on the service package you purchase. These estimates apply only to our internal service process.

IRS review and processing times are outside our control. We are not responsible for delays caused by the IRS, postal services, government backlogs, or requests for additional documentation.

We do not represent, warrant, or guarantee approval of your ITIN application. Approval decisions are made solely by the U.S. Internal Revenue Service.

You agree not to misuse our website, interfere with its operation, attempt unauthorized access to our systems, or use the website for fraudulent, unlawful, or abusive purposes.

To the maximum extent permitted by law, Helpayments LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Our total liability for any claim arising out of or relating to our services shall not exceed the amount you paid to us for the specific service giving rise to the claim.

Your use of our services is also subject to our Security and Data Protection policy, which explains how we collect, use, store, and protect your information.

We may update these Terms of Service from time to time. Any updated version will be posted on this page and will become effective upon posting unless otherwise stated.

If you have questions about these Terms of Service, please contact us at support@itinservices.com.