What Is the CP565 and Why You Might Need the Original
The CP565 is the IRS notice confirming your ITIN has been assigned. When issued through our service, it is delivered to our U.S. receiving address and forwarded to you as a PDF scan.
The PDF is sufficient for most purposes. You need the physical original when:
- A bank or financial institution requires a paper document bearing your personal address — not our U.S. receiving address
- You need the letter physically present in your country (e.g., Saudi Arabia, the U.K., Japan, Hong Kong) for account opening or tax compliance
The IRS will resend a duplicate CP565 to any address you specify.
Critical distinction: This is a resend request — not an address change. A resend takes 10–14 business days. An address change is a separate, more complex process that can take up to two months. Always use the word "resend."
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Before You Call
Have the following ready before dialing:
- Your ITIN number
- Full name as filed on Form W-7
- Date of birth
- Complete delivery address (street, city, state/province, postal code, country)
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Step-by-Step: Calling the IRS
1. Dial the correct number
- Caller location: Inside the U.S. · Number: 800-908-9982 · Type: Toll-free
- Caller location: Outside the U.S. · Number: 267-941-1000 · Type: Toll call
Hours: Monday–Friday, 9:00 a.m. – 9:00 p.m. Eastern Time
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2. Navigate the IVR menu
Press 1 — English → Press 2 — Check ITIN application status → Disregard the callback prompt and stay on hold.
Hold time is typically 15–35 minutes.
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3. Speak with the agent
The agent will verify your identity (ITIN, name, date of birth). Once verified:
State your request:
"I did not receive my CP565 notice. Could you please resend it to a new address?"
Provide your address when asked:
"The address is: [street number and name], [city], [state/province], [postal code], [country]."
Speak slowly and spell out any unusual names or street names if needed. The agent will enter the address, place you on a brief hold, and confirm the request is submitted.
If the agent refuses: End the call and dial again. Willingness to handle this request varies by agent; most will process it without issue.
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Delivery Timeline
The IRS sends duplicate notices by standard mail only — no tracking number is issued.
- Destination: United States · Estimated delivery: ~10 days
- Destination: Japan / Hong Kong · Estimated delivery: 20–30 days
- Destination: Europe (U.K., Germany, etc.) · Estimated delivery: 25–35 days
- Destination: Middle East (Saudi Arabia, UAE) · Estimated delivery: 25–35 days
- Destination: Mainland China · Estimated delivery: 35–40 days
Standard international mail delivery rates are generally reliable. Delays occasionally occur due to local postal conditions.
If the letter has not arrived after 60 days, call the IRS again to confirm the request was processed correctly.